Last updated: 21 September 2026
1. Our commitment
At Mwero Modest Sportswear, we want you to be happy with your purchase. If you are not completely satisfied with your order, we offer returns and size exchanges in accordance with this policy and applicable South African consumer law.
This policy does not limit or exclude any rights you may have under applicable law.
2. Change-of-mind returns
As part of our change-of-mind return policy, you may request a return within 14 days from the date your order was delivered, subject to the conditions below and any rights you may have under applicable South African law.
For a change-of-mind return:
- The item must be unworn and unused.
- The item must be unwashed and in its original condition.
- Original tags and labels should still be attached where applicable.
- The item must not be damaged, stained, altered or otherwise unsuitable for resale.
- We may ask for photographs of the item before arranging the return.
Mwero will cover the return courier cost for an approved change-of-mind return within South Africa.
3. Size exchanges
We offer size exchanges where the requested replacement size is available.
To request an exchange:
- Contact us within 14 days of delivery.
- The item must be unworn, unused, unwashed and in its original condition.
- Original tags and labels should remain attached where applicable.
- The replacement size must be available in stock.
Mwero will cover both the return courier cost and the delivery cost of the replacement size for an approved size exchange.
If the requested replacement size is unavailable, we will contact you to discuss the available options, which may include a refund where applicable.
4. Faulty, damaged or incorrect items
If you receive an item that is defective, damaged, unsafe, or materially different from what you ordered, please contact us as soon as reasonably possible after receiving your order.
Please provide:
- Your order number
- A description of the problem
- Photographs showing the issue, where applicable
We will assess the issue and arrange the appropriate remedy in accordance with applicable consumer law.
Where a product qualifies as defective or otherwise fails to meet applicable legal requirements, your statutory consumer rights apply. Under section 56 of the Consumer Protection Act, qualifying defective goods may be returned within six months of delivery at the supplier’s risk and expense, subject to the Act. (South African Government)
5. Incorrect item received
If we accidentally send you the wrong item, colour or size, please contact us as soon as possible.
Once confirmed, Mwero will arrange and pay for the return and delivery of the correct item.
6. Items that cannot be returned for change of mind
Change-of-mind returns may be refused where an item has been:
- Worn or used
- Washed
- Damaged or stained
- Altered or modified
- Returned without required tags or labels where applicable
- Damaged through improper care or use
These restrictions do not remove or limit any statutory rights relating to defective or unsafe goods.
7. How to request a return or exchange
To request a return or exchange, email us at:
Please include:
- Your full name
- Order number
- Item you wish to return or exchange
- Reason for the return or exchange
- Requested replacement size, if applicable
Please do not send an item back without contacting Mwero first. We will provide the appropriate return instructions and arrange the courier where the return is approved.
8. Refunds
Once a returned item has been received and inspected, we will confirm whether the return qualifies for a refund.
Approved refunds will be processed to the original payment method where reasonably possible.
The time for the funds to appear in your account may depend on your payment provider or bank.
Where applicable law requires a refund within a specific period, Mwero will comply with that requirement.
9. Exchanges
For approved exchanges, we will arrange delivery of the replacement item once the returned item has been received and approved.
Mwero will cover the courier costs for approved size exchanges as described above.
10. Sale and promotional items
Unless otherwise stated at the time of purchase, sale and promotional items remain subject to the same applicable consumer rights and this returns policy.
Any special return conditions applying to a particular promotion will be clearly communicated before purchase.
11. Delivery problems
If your parcel arrives visibly damaged, please take photographs of the packaging and product and contact us as soon as possible.
We will work with the courier and assist you with the appropriate resolution.
12. Cancellation and statutory rights
Nothing in this policy is intended to remove or reduce any rights provided to consumers by South African law.
For qualifying electronic transactions, the Electronic Communications and Transactions Act provides a seven-day cooling-off period for goods, subject to the Act and its exceptions. (Saflii)
13. Changes to this policy
We may update this Refund and Returns Policy from time to time to reflect changes to our products, services, procedures or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the beginning of this policy.
14. Contact us
Mwero Modest Sportswear
Website: https://mwero.co.za/
Email: mabale@mwero.co.za