Last updated: 21 September 2026
1. Who we are
Welcome to Mwero Modest Sportswear (“Mwero”, “we”, “us” or “our”).
Our website is https://mwero.co.za/ and provides customers with access to our modest sportswear products and online shopping services.
We respect your privacy and are committed to protecting your personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when we may share it, and the rights you have regarding your personal information.
2. Personal information we collect
When you use our website, create an account, place an order or contact us, we may collect information such as:
- Your name and surname
- Email address
- Telephone or mobile number
- Billing address
- Delivery/shipping address
- Postal code
- Order and purchase information
- Payment-related information necessary to process your order
- Account login information
- Information you provide when contacting us
- Information relating to your interactions with our website
- Technical information such as IP address, browser type and device information where applicable
We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How we use your personal information
We may use your personal information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery of your purchases
- Create and manage your customer account
- Send order confirmations and order updates
- Send delivery-related communications
- Respond to customer enquiries
- Process returns, refunds and other customer-service requests
- Maintain and improve our website and online store
- Prevent fraud, abuse and unauthorised activity
- Maintain appropriate business, accounting and administrative records
- Comply with applicable legal and regulatory obligations
- Send marketing communications where permitted by law and where you have consented or where another lawful basis applies
We do not use your personal information for purposes unrelated to the purposes for which it was collected unless permitted by applicable law.
4. Payments
Payments made through our online store may be processed by PayFast or another payment service provider made available through our website.
Payment information may be processed directly by the payment service provider in accordance with its own privacy and security practices.
Mwero does not need to store your complete card number or card security information on our website in order to process your payment.
For payment-related information, customers should also review the privacy policy of the relevant payment provider.
5. Delivery and courier services
When you place an order, we may provide necessary delivery information to our courier or delivery service provider, including The Courier Guy, so that your order can be collected and delivered to you.
This may include information such as:
- Your name
- Telephone number
- Delivery address
- Postal code
- Order information necessary to complete delivery
We only provide information reasonably necessary to fulfil the delivery service.
6. Emails and communications
We may use your email address to send transactional communications relating to your account or orders, including:
- Order confirmations
- Payment-related notifications
- Order-processing updates
- Shipping and delivery updates
- Refund or cancellation communications
- Customer-service responses
- Password-reset or account-related emails
These communications are necessary for operating the online store.
Our website also uses email services provided through our hosting and email infrastructure to deliver website and WooCommerce emails.
7. Marketing communications
If you choose to receive marketing communications from Mwero, we may use your contact details to send information about products, promotions, launches or other Mwero-related communications.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
We will handle direct electronic marketing in accordance with applicable POPIA requirements. The Information Regulator’s guidance addresses electronic direct marketing such as email, SMS and other electronic communications. (Inforegulator)
8. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Keep items in your shopping cart
- Maintain your shopping session
- Remember certain preferences
- Allow customers to log in to their accounts
- Help the website function correctly
- Improve website performance and security
- Understand how the website is used where applicable
Some cookies may be placed by third-party services used by our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the online store.
9. Third-party services
Our website uses third-party service providers where necessary to operate our online store.
These may include:
- WooCommerce for online-store functionality
- PayFast for payment processing
- The Courier Guy for delivery services
- Our website and email hosting providers
- Other technology or service providers that may be required to operate, secure or improve the website
These service providers may process personal information on our behalf or as part of the services they provide.
Where appropriate, customers should also review the privacy policies of these third-party providers.
10. Website security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or method of electronic transmission can be guaranteed to be completely secure.
If we become aware of a security compromise involving personal information, we will take appropriate steps as required by applicable law.
The Information Regulator provides mechanisms for reporting personal-information security compromises. (eServices)
11. How long we retain your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required or permitted by applicable law.
For example, information relating to an order may need to be retained for business, accounting, legal, fraud-prevention or dispute-resolution purposes.
Where personal information is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete, destroy or anonymise it.
12. Customer accounts
If you create an account on our website, we may store information associated with your account, such as your name, email address, billing information, delivery information and order history.
You are responsible for keeping your account login details confidential.
You may contact us if you would like assistance regarding your account or personal information.
13. Information sharing
We do not sell your personal information.
We may share personal information where reasonably necessary to operate our business, fulfil an order, process a payment, arrange delivery, provide technical services, prevent fraud, respond to legal requirements or otherwise comply with applicable law.
Where information is shared with service providers, we seek to ensure that appropriate safeguards are applied to the information.
14. Your rights under POPIA
Subject to applicable legal conditions and limitations, you may have rights to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate or incomplete information
- Request deletion of personal information where legally appropriate
- Object to certain processing of your personal information
- Object to direct marketing
- Request information about how your personal information is being processed
- Withdraw consent where processing is based on consent
Some information may need to be retained where we are legally required or permitted to do so.
The Information Regulator identifies access to and protection of personal information as part of its mandate under POPIA. (eServices)
15. How to exercise your rights
If you have a privacy question, would like to request access to or correction of your personal information, or wish to object to certain processing, please contact us.
Email: mabale@mwero.co.za
Please provide enough information for us to identify your request and the information concerned.
We may need to verify your identity before processing certain requests.
16. Children’s privacy
Our website is not intended to knowingly collect personal information from children without the required consent of a competent person where such consent is required by law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.
We encourage customers to review this page periodically.
18. Contact us
If you have questions or concerns about this Privacy Policy or how Mwero handles personal information, please contact us:
Mwero Modest Sportswear
Website: https://mwero.co.za/
Email: mabale@mwero.co.za